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At FinestLinkz, we strive to ensure customer satisfaction with every purchase made through our platform. However, we understand that there may be instances where a refund is necessary. Please review our refund policy below:
Eligibility for Refund
Refunds will only be considered for products that meet one or more of the following criteria:
The product received is defective or damaged.
The wrong product was delivered.
The product received does not match the description provided on our platform.
Refund Procedure
To initiate a refund, customers must contact our customer support team within [3] days of receiving the product.
Customers must provide proof of purchase, along with clear evidence supporting their refund request, such as photographs of the damaged product.
Our customer support team will review the request and, if deemed eligible, provide instructions for returning the product.
Return Conditions
Products eligible for refund must be returned in their original packaging, along with all accessories and documentation included in the original shipment.
Products must be unused, unworn, and in the same condition as when they were received by the customer.
Refund Options
Once the returned product is received and inspected, customers will be notified of the approval or rejection of their refund request.
If approved, refunds will be processed using the original method of payment. Please note that it may take [5] business days for the refund to be reflected in the customer's account.
Non-Refundable Items
Certain products may not be eligible for refunds, including but not limited to:
Digital products or downloadable content.
Customized or personalized items.
Perishable goods.
